The complete policy
Cancellation Policy
This Cancellation Policy explains how you can cancel an order, project or subscription with 4AM TECH IO PRIVATE LIMITED ("4AM Tech", "we", "us", "our"), a private limited company registered in India, and what happens to your payments, work in progress, and deliverables once a cancellation takes effect. It should be read together with our Refund Policy, which sets out exact refund amounts, and our Terms and Conditions; the three documents work as one. Our position is simple and honest: the earlier you tell us, the cleaner and less costly the cancellation, and you only ever pay for work that has actually been done and for resources we have already committed on your behalf. All prices referenced are exclusive of 18% GST, which is added on the final invoice, and we issue a proper GST invoice. This policy is governed by the laws of India, with exclusive jurisdiction in the courts of Mumbai, Maharashtra.
How to Request a Cancellation
To cancel, please send us your request in writing so that we have a clear record and can act on it quickly. Email director@4amtech.com or message us on WhatsApp at +91 93228 20524, and include your order or payment reference (the invoice number or the Razorpay payment reference) along with the name of the project or service. We will acknowledge your request, confirm the effective date of the cancellation, and tell you in writing what has been completed and what, if anything, is payable or refundable under our Refund Policy.
- Send the request in writing by email or WhatsApp.
- Quote your order or payment reference and the project or service name.
- The cancellation takes effect from the date we receive your written request, not before.
Cancellation Before Any Work Begins
This is the cleanest case. If you cancel after booking but before we have started any work on your project, you receive a refund of the amount paid, less the third-party payment gateway charges (Razorpay) and a small, non-recoverable administrative cost, both of which cannot be reclaimed once a payment has been processed. The exact figures and deductions are set out in our Refund Policy, and we keep the logic consistent across both documents. Where applicable, we will issue a revised GST invoice to reflect the adjusted amount.
Cancellation After Work Has Started
Once work is underway, charges apply for the work completed and the resources committed up to the date of your written cancellation request. This covers design, development, content, any third-party licences or tools purchased for your project, and the time our team has already spent. We will share a short written breakdown of what has been done. Any balance is then handled in line with our Refund Policy: if you have paid more than the value of the work done, the difference (less gateway and administrative costs) is refunded; if the work done exceeds what you have paid, the shortfall is invoiced to you, with GST added.
Custom Milestone Projects
Settlement follows the milestone structure recorded in your written proposal before work starts: the agreed advance, any progress payments and final payment before handover. Completed and accepted milestones are payable in full, and a milestone in progress is charged on a pro-rata basis for the work actually done.
- Completed milestones are payable in full.
- An in-progress milestone is pro-rated for work actually done.
- The payment split that applies is the one recorded in your signed proposal.
Subscription, Retainer, and Recurring Services
For recurring services such as support and maintenance plans, and the monthly running cost of AI agents and WhatsApp automation, you may cancel with at least 30 days' written notice. The current paid cycle continues and is honoured to the end of its term, so you keep the service you have already paid for, and there is simply no further renewal after that. Because these are ongoing services delivered during the paid period, fees for the current cycle are not refundable. We will confirm your final service date in writing.
- Give at least 30 days' written notice to cancel a recurring plan.
- The current paid cycle runs to its natural end, with no auto-renewal afterwards.
- Fees for a cycle already in progress are not refunded, as the service is being provided.
Work in Progress, Deliverables, Files, and IP
Full ownership of your project, including the source files, code, and all account credentials, transfers to you only on receipt of the final payment, exactly as stated in our Terms and Conditions. On a cancellation where the project is not paid in full, ownership of the unpaid work does not pass to you. For the portion you have actually paid for, we may, at our discretion and as a goodwill gesture, share the corresponding completed work or files so that the amount you paid is not wasted. Until full settlement, we retain our intellectual property rights in any incomplete or unpaid deliverables.
- Ownership, source files, code, and credentials transfer only on final payment.
- Partial work may be shared at our discretion, in proportion to what has been paid.
- We retain IP in any deliverables that are incomplete or unpaid at the time of cancellation.
Cancellation by 4AM Tech
In limited situations we may need to cancel an engagement from our side: where a client breaches the Terms and Conditions, remains non-responsive for a prolonged period despite reminders so that we cannot continue, or fails to make a payment that is due. In such cases we will give written notice and, where the situation allows, a reasonable opportunity to put things right first. On a cancellation by us, you remain liable for the work completed and the resources committed up to that point, and any settlement (a refund or a balance due) is calculated using the same logic as a client-initiated cancellation under our Refund Policy.
Effect on the On-Time Promise
Our On-Time Promise is a delivery guarantee, not a refund or cancellation mechanism. Where we agree a fixed delivery date in writing and we miss it for the agreed scope, 50% of the payment is waived. If you cancel a project before that agreed delivery date is reached, the On-Time Promise does not come into play, because there has been no missed deadline to trigger it. The promise also pauses for any period in which required content, assets, or approvals are awaited from you, so delays on the client side do not create a waiver and do not change how a cancellation is settled.
Contact and Grievance Details
For any cancellation request, question, or concern about this policy, please contact us using the details below. If you are not satisfied with how a cancellation has been handled, you may escalate to our Grievance Officer, who will look into the matter and respond. This policy should be read together with our Refund Policy and Terms and Conditions, and it is governed by the laws of India, with exclusive jurisdiction in the courts of Mumbai, Maharashtra.
- Company: 4AM TECH IO PRIVATE LIMITED, Shop 07, Park Plaza, Behind Deepak Hospital, Queens Park, Mira Road 401105
- Email: director@4amtech.com · WhatsApp only: +91 93228 20524 · Website: https://4amtech.com
- Grievance Officer: Nazish Ismat Zaveri (director@4amtech.com)