Digital Service Nature
Because digital work starts with planning, design, development, setup, and resource allocation, refunds depend on project stage and scope.
- Discovery started
- Design started
- Development started
- Delivery completed
Fixed Packages
Fixed package refunds may be considered before work begins, minus payment gateway fees or administrative costs if applicable.
- No-work-started cases are easiest to review
- Approved work, delivered assets, and used services may be non-refundable
Custom Builds
Custom quote projects may follow milestone, deposit, or proposal-specific refund terms.
- Deposits may be non-refundable after kickoff
- Completed milestones may not be refundable
Request Process
Refund requests should include order details, payment reference, reason, and any relevant project communication.
- Submit via support or contact route
- Review time depends on project complexity