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// MR RASOI CONTACT

Contact Mr Rasoi

Mr Rasoi is a product of 4AM TECH IO PVT LTD, a private limited company registered in India and based in Mumbai. Whether you are a seller setting up a kitchen, a customer with a question about an order, or you need help with billing, a subscription or a refund, you can reach a real person on the details below. We answer on WhatsApp, phone and email, every day of the week.

Last updated: August 11, 2026 Operated by 4AM TECH IO PVT LTD
MR RASOI POLICIES
Mr RasoiTerms & ConditionsPrivacy PolicyRefund & CancellationService Delivery
02

Phone, WhatsApp And Email

The fastest route to us is WhatsApp, and the same number works for a call. Email is best when you need to send documents or a payment reference, or when you want a written record of a billing or refund request.

  • Phone and WhatsApp: +91 93228 20524
  • Email: [email protected]
  • Hours: Monday to Sunday, 4:00 AM to 8:00 PM IST
  • Response time: within one working day on all channels.
03

Seller Onboarding And Support

If you are setting up a kitchen and are stuck on onboarding, verification, your menu or an order, message us on WhatsApp with your registered phone number and we will pull up your application. If you do not have an FSSAI registration yet, tell us and we will help you get one before you go live.

  • Send your registered phone number so we can find your seller application.
  • Verification queries are usually resolved the same working day.
  • We assist with FSSAI registration if you do not have one yet.
04

Billing, Subscriptions And Refunds

For anything relating to a payment, write to us by email with your payment reference and the registered phone number on the account, so we have a clear record. Subscription cancellations must be sent in writing before the next renewal date, and we confirm every cancellation in writing within one working day.

  • Billing and refunds: [email protected]
  • Include your payment reference or transaction ID, the date, and the amount.
  • Cancellation requests are confirmed in writing within one working day.
  • Refund rules are set out in full in the Mr Rasoi Refund and Cancellation Policy.
05

Questions About A Food Order

Customers pay sellers directly for food, and the seller who received the payment resolves any issue with that order. Contact the kitchen first through the order screen in the app. If you cannot reach them or the issue is not being handled fairly, write to us with the order number and we will step in and help.

  • Contact the kitchen first through the order screen in the customer app.
  • If that does not resolve it, email [email protected] with your order number.
  • We provide order records and timestamps to help settle a disputed order.
06

Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made under it, you can contact our Grievance Officer with any complaint about the platform, your data, or a payment that has not been resolved through normal support. We acknowledge and work to resolve grievances within the timelines required by applicable law.

  • Grievance Officer: Nazish Ismat Zaveri, [email protected].
  • Registered office: 07 Park Plaza Queens Park, Behind Deepak Hospital, Mumbai, Maharashtra 401105, India
  • Phone and WhatsApp: +91 93228 20524. Email: [email protected].
  • Governing law: India. Exclusive jurisdiction: courts of Mumbai, Maharashtra.