What We Deliver
What you buy from us is software access on a subscription basis. There is no physical shipment, no courier and no tracking number, because there is nothing physical to send. Delivery of our service means your seller account becoming active and your storefront becoming visible to customers.
- Seller dashboard with onboarding, menu and order management tools.
- A public customer-facing storefront with your logo, menu, hours and ratings.
- Placement in the discovery feed for customers inside your delivery radius.
- Order alerts, status management, analytics and seller support.
- Prepaid delivery credits, where you choose to buy them.
When Your Subscription Becomes Active
Access opens as soon as your payment is confirmed. If your documents have already been verified, your storefront can go live immediately. If verification is still in progress, your account and dashboard open right away and the storefront publishes once approval is complete, which normally takes one working day from the point where all required documents have been received.
- Payment confirmation opens your seller account and dashboard immediately.
- If verification is complete, your storefront can be published straight away.
- If documents are still under review, publishing follows approval, normally within one working day.
- If a document is rejected, we tell you the reason and you can resubmit without repaying.
The Billing Cycle Starts On Your First Delivery
Your paid 30-day period does not start when you pay, and it does not start when your storefront goes live. It starts on your first successfully delivered order. This means the time you spend setting up your menu, uploading photos or waiting for verification never comes out of the period you paid for.
- The 30-day cycle begins on your first successful delivery.
- Onboarding time, verification time and setup time do not consume the paid period.
- You can see your cycle start date and remaining days in the seller dashboard.
How Access Is Provided
The service is entirely digital. You sign in to the seller app with the phone number registered on your account, and your storefront is published on the customer app and on your shareable storefront link. Invoices and account communication are sent to the email address and WhatsApp number on your account.
- Seller access: sign in to the Mr Rasoi seller app with your registered phone number.
- Customer-facing access: your storefront in the customer app, plus a shareable storefront link.
- Invoices and receipts: emailed to your registered address, with a copy available in the dashboard.
Delivery Credits Are Credited Instantly
When you top up prepaid delivery credits, the balance appears in your account as soon as the payment is confirmed, and it can be used from that moment. Credits are optional and are only needed if you want a delivery arranged for you rather than sending your own rider.
- Credits are added to your balance immediately on payment confirmation.
- Credits can be used from the moment they are credited.
- Credits do not expire while your account remains active.
Delivery Of Food Is Arranged By The Seller
This section is about food reaching a customer, which is a different thing from us delivering software to a seller. Food is delivered either by the seller's own rider, by a parcel or bike-taxi service that the seller books, or by an independent third-party delivery provider arranged through the platform using prepaid credits. In every case the food is prepared, packaged and dispatched by the seller, and the quality, temperature, packaging and timing of the food are the seller's responsibility. 4AM TECH IO PVT LTD does not prepare, sell or own the food, and does not receive the money paid for it.
- The seller chooses the delivery method for every order.
- Platform-arranged deliveries are carried out by independent third-party providers.
- Delivery times shown in the app are estimates and depend on distance, traffic and preparation time.
- Food quality, packaging and safety remain the responsibility of the seller at all times.
If You Cannot Access The Service
If your account, storefront or dashboard is not working as expected, contact us and we will investigate. Where an outage on our side prevents you from trading, we extend your paid period by the time lost, so you do not pay for days you could not use.
- Email [email protected] or message +91 93228 20524 on WhatsApp.
- We acknowledge within one working day and confirm what is being done.
- Where a platform outage prevents trading, the lost days are added to your paid period.
Support, Hours And Contact
Our team is reachable every day, and we aim to respond to seller queries within one working day. For anything relating to billing, subscriptions, credits or refunds, use the same channels and mark it as a billing query so it is routed correctly.
- Grievance Officer: Nazish Ismat Zaveri, [email protected].
- Registered office: 07 Park Plaza Queens Park, Behind Deepak Hospital, Mumbai, Maharashtra 401105, India
- Phone and WhatsApp: +91 93228 20524. Email: [email protected].
- Governing law: India. Exclusive jurisdiction: courts of Mumbai, Maharashtra.